Branch Technical Officer

• One (1) fixed term or ongoing Branch Technical Officer, Grade 4 position is being offered in the Land Information Management Branch in the Land Revenue Services Division, Ballarat.
• VPS Grade 4 - Salary $97,955 plus 12% superannuation.
• Based in Ballarat, with hybrid working arrangements.

What we offer

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive. We are an equal opportunity employer that is committed to providing an inclusive, accessible, and safe working environment. Find out more about working at the SRO at sro.vic.gov.au/careers, or via our LinkedIn page.

The opportunity  

As a Branch Technical Officer, you will undertake tasks that support the administration of various tax revenue line/s, update, maintain and review the customer database and support the delivery of effective and efficient customer services.

Reporting to a Team Leader, you will be responsible for:

• Resolving, and assisting others to resolve, complex and tax technical matters, including those escalated by, or referred from, other teams.
• Communicating directly with customers via phone, email and written correspondence.
• Achieving agreed performance targets and supporting business objectives.
• Coaching team members and providing effective leadership.

Who we are looking for

You will be suited to this role if you are someone that is:

• Passionate about coaching and supporting others to be their best and fostering environment of continuous learning and improvement.
• Effective communicator and able to convey the message both verbally and in writing.
• Experienced in managing complex or technical enquiries and providing specialist advice to external and internal customers.
• Curious by nature and able to look for ways to make things better, faster and easier for our Customers, our Staff and our Organisation.
• Confident and resilient, able to tackle challenges and use innovative thinking to overcome obstacles.

How to apply

Submit an application via the ‘Apply now' button by 11.59pm on Wednesday 22 October 2025. 

You will need to upload a cover letter addressing Key Selection Criteria 3, 5 and 7 (no longer than two pages) and a current resume.

More information

You can find out more about this role via the position description. You can also contact Sam Harrison, Branch Manager, Land Information Management on 03 9628 6521.

If you require any adjustments to assist you throughout the recruitment process, or you need a copy of this advertisement in an accessible format, email HRServices@sro.vic.gov.au

Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history. This role may be subject to a probation review.